La Bottega di Fiorenza ships to Italy and many countries worldwide.
Our products are handmade and are created for you with all our passion, delivery times are longer for this reason, but we assure you of the originality of our production.
Shipments for Italy are handled via Packlink Pro, so the courier may vary based on different orders and destinations. We usually use Nexive, or PI Crono. Shipment is usually delivered within 3 working days, for remote areas (eg.: Calabria, Sardegna e Sicilia) 7 working days may be needed.
For international deliveries we use Mail Boxes Etc. so the carrier can vary depending on orders or destinations. Shipment is usually delivered within 3/4 working days. For remote areas up to 10 working days may be needed.
The shipment prices are shown in the cart during the purchase process.
For non-EU foreign countries, any customs duties will be charged to the customer.
Orders are processed Monday to Friday and usually dispatched by the next working day, after payment confirmation.
All payments are subject to random controls by the payment platforms: until these checks are completed, the payments will be temporarily suspended and we cannot proceed with the order.
As soon as your order is given to the courier, you will receive an email with the tracking number which you may use to check the status of your shipment on Packlink for national deliveries and on the courier website for international deliveries.
The couriers does not deliver on Saturdays and Sundays.
Deliveries may take longer around the following public holiday dates: 1 January, 6 January, Easter and Easter Monday, 25 April, 1 May, 2 June, week of 15 August, 1 November, 8 December, week of 25 December, 31 December.
If you are absent at the time of delivery the courier will follow one of the following procedures, depending on your area:
- He will leave a slip near your doorbell or postbox with information on how to book a new delivery.
- He will leave your parcel at an authorized collection center. In this case, TNT will also leave a slip with the delivery details: you will thus be able to view the address and opening times of the collection center where you can collect your parcel on the TNT website, as well as the latest possible collection date. After this date, the item will be returned to us.
We advise you to regularly monitor the status of your delivery, as you may not immediately see the attempted delivery slip if you were absent, or the courier may not be able to deliver for other reasons.